DL Account
Q: How Do I Retrieve My Login Email or Reset My Password?
All information must be filled in for the account/password retrieval request.
If you are unable to recall your account details, kindly submit an inquiry through the following method for further assistance by HQ.
a. Online Form
b. Through DL App : DASHBOARD > menu on the top left corner (三) > Help > Inquiry
Q: How to Retrieve a Lost Training Card
Unfortunately, the League Department does not have access to individual training card records.
If you previously registered your email address with your training card, you may request your Card ID by clicking the link below.
DL Card
Q: League Card Replacement & Data Transfer Guidelines
Before you can proceed with data transfer, you will be required to download the DARTSLIVE App.
After downloading the app, follow the instructions below to do the data transfer.
Q: Using a Spare Card for Data Transfer
– Data transfer can only be done to an unused card (no games played, no account created, no card name)
– If the card has been used before, it cannot be used for data transfer. Kindly purchase a new card.
– Once the data transfer is successful, the old card will be deactivated and cannot be used anymore.
– If you are in an ongoing league, kindly contact the League hotline (9777 4778) to update your Card ID.
Q: Data Transfer Completed – What’s Next?
Kindly inform League Hotline (+65 9777 4778) with the following information;
– Team Name
– Player Name
– Previous Card ID (last 4 digit)
– New Card ID (16 digit)
Should the data transfer be completed before entering the league menu, the player would be able to participate in the league night.
Q: Data Transfer issue with Newly purchased/Unused card
Dress Code
Q: League Dress Code Guidelines
Q: Can an injured player wear slippers during the match?
Q: Complaint Procedure for Dress Code Violation
Q: Opponent Refuses to Follow Dress Code – Next Steps
Games
Q: What Happens in a Tie Situation?
Q: What Happens If a Robin Hood Occurs During a Game?
What is Robin Hood?
A “Robin Hood” occurs when a dart thrown lands directly into the back of another dart that is already stuck in the board.
The tip of the second dart becomes lodged in the shaft or flight of the first dart, causing both darts to stick together.
In this situation, the dart is not counted, and no rethrow is allowed.
Q: Can Non-Playing Team Members Use Other Boards During a Match?
Teams in an ongoing league game cannot use any other boards to practice during games.
Practicing during breaks or in-between games is allowed.
This rule applies to all players in the team.
Q: Are Teams Required to Submit the Match Line-Up Before the League Game?
Teams are not required to submit their match line-up before the start of league night.
This allows teams the flexibility to plan and adjust their line-up as the match progresses
Q: Is It Allowed to Throw Less Than 3 Darts in a Turn?
In all games, players must throw all three darts in hand, unless otherwise stated (e.g., X01 Freeze or Team Cricket).
If a player skips their turn when it is not permitted, the opposing team has the right to pause the game and seek clarification from League Management.
If a player repeatedly skips their turn, and League Management confirms the violation, that round will be forfeited and awarded to the opposing team.
Q: How to Amend the Winner in the System?
Bust Rule
Q: Bust Rule
Q: Is There a “Whole Day Bust” Rule in the League?
There is no whole day bust rule for the league, bust rule is set at 0.26 (or, otherwise stated).
Q: How Is a Bust Calculated in a Match?
The Bust rule is auto calculated by the League System.
It is calculated with a combination of past statistics & latest played statistics to calculate an average played rating.
We are unable to provide specific bust point, as it differs for everyone.
Cork (Bulls-Up)
Q: How to Handle a Bulls-Up Dispute?
Q: Is Cork (Bulls-Up) required?
Yes, ‘Cork (Bulls-Up)’ applies to all games, except for games with a fixed number of rounds such as COUNT-UP/ HALF-IT / SHOOTOUT.
Reschedule
Q: Match Rescheduling Guidelines
Q: Reschedule Limitation
Q: What If the Opponent or Shop Owner Disagrees to Reschedule?
Re-rate
Q: Re-Rate Rule
Sandbagging
Q: What is Sandbagging?
Q: What Is the Penalty for Sandbagging?
Q: How Can I Raise a Sandbagging Concern?
Q: How Do I Appeal a Sandbagging Decision?
Window Period
Q: League Window Period Guidelines
Q: Window Period Conditions
Q: Can a Team Member Submit a Player Removal Request?
Q: What Is the Procedure to Remove a Player Immediately?
Q: Are Player Additions Allowed After the Season Starts?
